How can we help?

How to Report Bugs

Before reporting a bug

Before reporting a bug, please try these troubleshooting steps: 

– Check that your setup comply with the technical requirements to run Excelway

– Text Excelway in Incognito/private mode using a different browser. 

– Clear your browser history/cache/cookies and refresh the page

– Check your internet connection or switch to another network

– Sign out and back into Excelway

Contact us

If the steps above didn’t help, contact our Support team

To ensure that we can help you pomptly, please follow the general guidelines when reporting a bug: 

– include a detailed description of the bug and the steps to reproduce it

– Specify the device, OS and browser version you are using

– Send screenshots, GIFs or a screen recording

– provide your browser console logs

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