Troubleshooting connectivity issues

If you are experiencing one of the following issues:

– Trying to access the activity or workshop that is stuck on the load screen

– not seeing cards sent by other participants to the workshop

– message indicating that you are disconnected from the server appearing in a pop up 

Please, refresh the browser page.

If the problem persists, try these troubleshooting tips:

– disable any browser extensions you have turned on

– update your browser to the latest version

– clear your browser’s history/cache/cookies

– check your ability to establish connexion with socket.io (process described in this article)

If you are still experiencing issues after trying the steps above, contact our Support team. Be sure to indicate which steps you’ve already tried so that we can better assist you.

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